Help center for the Monheim-Pass

In case your Monheim-Pass-Card does not function any more, you can obtain a new card. Please refer to the Bürgerbüro. A new Monheim-Pass-Card can be personalised for you.

E-Mail address, password, telephone number: In Monheim-Pass-Portal You can edit this data yourself by logging into the Monheim-Pass-Portal with your existing e-mail address and your existing password. You can access your personal data in the My Monheim-Pass Account section. In order to change your e-mail address and password go to the access data section. Click on the respective button and follow the simple instructions. To make sure your old and new password have been correctly spelled you may click on the eye symbol. This way your password will be shown in clear type. By clicking the Confirm and Save button respectively you finalise the process. Your telephone number can be edited in the Personal Data section by clicking on Edit. A new window opens, into which you can enter the new telephone number. By clicking the Save button, the change is confirmed. It will now be shown in your profile. In the Monheim-Pass-App Your e-mail address and your password can also be edited using the Monheim-Pass-App. At this stage the telephone number can only be edited in the Monheim-Pass-Portal (see above). Log into the app and click on the person symbol in the upper right corner of your screen. In the profile section click on the pen symbol to change your e-mail address and/or your password. Name, address: Should your name or your address change, please visit the Bürgerbüro to have them changed there. This is because you cannot edit these data by yourself. Your new address and/or your new name will also be adapted in the Monheim-Pass-Portal. After this you can use your Monheim-Pass as usual.